Grade IResponsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customer's needs and expectations.Entity:
Finance

Job Family Group:
Business Support Group

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

In Hungary, we operate bp's Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Digital Solutions Team and advance your career as a

O2C Process and System SME

Digital Solutions combines various processes ranging from global transformation delivery, project and programme portfolio management, change management, template, business process management, automation centre of excellence, global data management and others.

In this role You will:

• Adhering with the tasks outlined in the QMS Systems of GBS
• Test the application to ensure the functional design has been developed as per the business request
• Coordinate the UAT testers' daily work during the regular and ad-hoc UAT test phases of SAP
• Work with key stakeholders during the UAT test phases and in the preparation phases
• Design test scenarios and test scripts for the UAT
• Raise change requests when needed
• Develop ideas into credible changes that could be delivered into our SAP PRL/PRK application
• Work with our offshore delivery partners in the delivery of our functional design and to troubleshoot defects raised by our user community
• Be SPOC for RRG and IT&S in case of SAP PRL/PRK related queries and tests.
• Manage deadlines and ensure that all activities in the related field are of the highest quality
• Lead the SAP Super User Community together with the Senior PRL SME
• Being a high contributor to the local SAP Super User Community and an active participant to the global SAP community and be a main contributor for transformation, standardization and simplification changes, initiatives
• Contribute positively and actively to achieving individual, team and organisational targets
• Ensure processes are embedded & adhered consistently throughout the SAP Super User Community
• Coaching and mentoring community members regarding specific issues and processes
• Takes part in calls and communications with the business as assigned by the line manager
• Keep up to date with new processes/technologies, look for ways to be more innovative
• Log the incidents for defects and Change requests and follow the life cycle of these until being fixed or getting implemented
• Perform other job-related and administrative activities
• Other duties as assigned

What You will need to be successful:

• Proficiency in English language
• 2 - 4 years' experience working in a Customer Service environment
• Experience managing activities during product testing, with different tools and methods
• Strong experience designing and reviewing scenarios for product testing
• Experience coordinating team member in a matrix organization, and solving conflicting requirements while ensuring resource and quality results
• Experience managing activities in a Customer Service environment with the SAP system
• High Level of IT proficiency in Microsoft packages
• Strong written/oral communication skills and ability to build effective working relationships
• Exceptional time management and organisation skills
• Ability to prioritise, handle urgent issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business value, escalating properly if needed
• Ability to consistently review and adapt approach and style to meet ever changing requirements
• Ability to manage conflicting work issues and deadlines to ensure deliverables are met
• Experience of working in a customer focused business to business environment
• Experience using SAP

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us!

Travel Requirement
Some travel may be required with this role, this is negotiable

Relocation Assistance:
Relocation may be negotiable for this role

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.