Join a team recognized for leadership, innovation and diversity

Technical Support Specialist (Rotational shifts)

We have an opportunity for a Technical Support Specialist to join us at Honeywell in BUCHAREST, RO. The Technical Support Specialist is the primary customer facing Technical Support contact for customers, both external as well as internal. Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products. This is a hybrid role, 3 + 2 days model.

Honeywell

Our Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems.

Helping organizations become more connected to make our world smarter, safer, and more sustainable.

Key requirements:

• Remote diagnostics, troubleshooting, analysis and resolution of support issues;
• Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax);
• Works effectively with other management and customers to quickly address problems as they arise;
• Properly log all information into the problem management system;
• Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration;
• Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

Key skills and qualifications:

• Has a Bachelor degree or is in process of obtaining one;
• Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS;
• Fluent in English.

Our offer:

• Competitive Salary regularly increased based on your performance;
• Market-leading Sales performance incentive rewarding your individual achievements;
• Enjoy 25 vacation days per year, plus extra days off for life's special events
  we provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LI-Hybrid

Additional Information

• JOB ID: HRD231502
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 840
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt