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Customer Experience Professional

Job Summary

As a Customer Experience Professional at Honeywell, in Bucharest, you will be responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the GCC department. Adherence to standard procedures and checks in daily activity to provide excellent customer experience. Hybrid working 3 days from office and 2 days from Home.

Honeywell

We provide performance chemicals and materials, process technologies, and automation controls. By supporting the global transition towards renewable energy and low-carbon economy, we're accelerating a more sustainable future to help change the world. As pioneers of automation control, we understand complex industrial facilities, and how to create high-quality and high-performance chemicals and materials.

Safety, sustainability, and digitalization powering the future of chemicals, materials, and energy.

Key requirements

• Provides support to the teams in the administrative office and represents the additional interface with internal clients, but also with external ones, when necessary
• Works as part of the team, involved in processes, from one end to the other, and contributes to the team's results
• Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems
• Opportunities management
• Ensure accurate and timely key execution and invoicing (coordination)
• Supporting for credit requests / documents
• Maintaining concise and clear communication with the local sales, operations and local assistance departmente (Regional administrators)
• Perform Root Cause analysis in order to avoid recurrence of incidents and close any open
• Track the delivery stage of an order and inform the customers on the delivery details
• Organize recurring meetings with business partners to discuss compliance issues and provide an up-to-date situation on the operational process

Key skills and qualifications

• Bachelor's degree
• Preferred minimum 3-year experience in the Customer Services field, preferably with expertise in SAP
• Experience working in a multidisciplinary team
• Ability to work well under pressure, work on multiple tasks simultaneously and address all aspects of customers' problems/needs/requests
• Has self-confidence and ability to make good decisions
• Interpersonal skills
• Good verbal and written communication skills
• Fluent in English
• Any other European language skill is a plus (French, Italian, Spanish, Portuguese, Dutch, German)

Our offer

• Competitive Salary regularly increased based on your performance;
• 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and group.
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment.
• 3 + 2 hybrid work arrangement to support your work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt #LI-Hybrid

Additional Information

• JOB ID: req448915
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

Global (ALL)