Digital Customer Success Manager
ABB
Digital Customer Success Manager
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Digital Customer Experience Manager
Your role and responsibilities
In this role, you will have the opportunity to implement the operating model to facilitate efficient and effective operations of the Digital Platform team and its interactions with different stakeholders. Each day, you will deploy and maintain the digital platform components, including integration, testing, and supporting. You will also showcase your expertise by monitoring applications and services deployed in production and act on issues to ensure Service Level Agreements are met. The work model for the role is: Onsite #LI-Onsite You will be mainly accountable for: • Contributing to ensure that all the operational processes are executed and implemented efficiently across the entire platform. • Processing platform optimizations and business growth independently through continuous technical development. • Creating a DevOps 'continuous integration' capability, in the way the platform is developed and integrated with apps. • Assisting with the analysis of existing performance, seeking opportunities to enhance offerings, making recommendations underpinned by data and customer driven insights.
Qualifications for the role
More about us
ABB's NEMA Motors Division is a marketer, designer and manufacturer that offers Baldor-Reliance® industrial electric motors, primarily in North America. The Division focuses on quality, reliability and efficiency to provide a comprehensive offering of NEMA motors in the market across most industrial segments and applications. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Digital Customer Experience Manager
Your role and responsibilities
In this role, you will have the opportunity to implement the operating model to facilitate efficient and effective operations of the Digital Platform team and its interactions with different stakeholders. Each day, you will deploy and maintain the digital platform components, including integration, testing, and supporting. You will also showcase your expertise by monitoring applications and services deployed in production and act on issues to ensure Service Level Agreements are met. The work model for the role is: Onsite #LI-Onsite You will be mainly accountable for: • Contributing to ensure that all the operational processes are executed and implemented efficiently across the entire platform. • Processing platform optimizations and business growth independently through continuous technical development. • Creating a DevOps 'continuous integration' capability, in the way the platform is developed and integrated with apps. • Assisting with the analysis of existing performance, seeking opportunities to enhance offerings, making recommendations underpinned by data and customer driven insights.
Qualifications for the role
- Bachelor's Degree with minimum 8 years related experience OR Associate's Degree with minimum 10 years related experience OR High School Diploma with minimum 12 years related experience.
- Preferred Experience Includes:
- Various reporting tools (Microsoft PowerBI, SAP BI, etc.) - Interface technologies (ALE, BizTalk, RFC, etc.) - Big data and how it works to solve business problems - JAVA Script
- Travel requirement approx. 30% (both domestic and international)
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us
ABB's NEMA Motors Division is a marketer, designer and manufacturer that offers Baldor-Reliance® industrial electric motors, primarily in North America. The Division focuses on quality, reliability and efficiency to provide a comprehensive offering of NEMA motors in the market across most industrial segments and applications. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com
JOB SUMMARY
Digital Customer Success ManagerABB
Fort Smith
7 days ago
N/A
Full-time