Job Description

We are looking for a talented Service Supervisor - Power Generation to join our team specializing in Service for our Distribution Business in Avondale, AZ.

Job Summary:

Supervises employees who install, service, and repair equipment and machinery.

In this role, you will make an impact in the following ways:

• Financial Acumen: By interpreting and applying your understanding of key financial indicators, you can make informed business decisions that enhance the organization's financial health and strategic growth. This involves analyzing financial data, identifying trends, and using this information to guide your actions.

• Communicates Effectively: Developing and delivering clear, multi-mode communications ensures that your messages are understood by different audiences. This skill helps you convey important information, align teams, and foster collaboration.

• Customer Focus: Building strong relationships with customers and delivering solutions that meet their needs is crucial. This customer-centric approach ensures high satisfaction and loyalty, which can lead to repeat business and positive referrals.

• Directs Work: Providing clear direction, delegating tasks appropriately, and removing obstacles helps your team work efficiently and effectively. This ensures that projects are completed on time and to a high standard.

• Ensures Accountability: Holding yourself and others accountable to meet commitments fosters a culture of reliability and trust. This means setting clear expectations, monitoring progress, and addressing any issues that arise.

• Manages Conflict: Handling conflict situations effectively, with minimal disruption, helps maintain a positive work environment. This involves addressing issues promptly, facilitating open communication, and finding mutually beneficial solutions.

• Diagnostics Application: Translating customer complaints into actionable troubleshooting plans is key. Using specialized tools and procedures to diagnose and repair issues ensures successful resolutions. Documenting the results accurately is important for payment and historical tracking.

• Electronic Service Tool Application: Identifying and utilizing the appropriate electronic tools for service events is essential. Interpreting the results from these tools helps you determine the next steps for resolving service issues effectively.

Responsibilities

To be successful in this role, you will need the following:

• Supervision and Scheduling: Supervise Service Technicians and/or Service Team Leaders, coordinate and schedule their work, communicate repair plans aligned with customer quotes, and monitor productivity and repair quality.

• Coaching and Feedback: Provide coaching and feedback to individual Service Technicians and/or Service Team Leaders, conduct performance reviews, and offer opportunities for professional growth.

• Technical Support: Offer first-level support to Service Technicians needing assistance and escalate technical support needs when necessary.

• Service Logistics Management: Manage service logistics, including the use of materials, equipment, and employees, ensuring safety, quality, and efficient operations.

• Quote Accuracy and Communication: Develop and/or review quotes for accuracy before communicating them to customers and provide updates on repair status and any changes to plans or schedules.

• Continuous Improvement: Participate in continuous improvement activities by reviewing, changing, and improving processes to meet changing customer expectations and organizational goals.

• Repair Monitoring: Monitor the status of open repairs with technicians, addressing issues that impact the completion of the repair plan within the quoted time.

• Customer Satisfaction and Relationship Management: Monitor goals and targets for the branch, maintain superior customer satisfaction levels, resolve customer concerns related to warranties, and develop strong relationships with key customers through frequent and professional communication.

Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Qualifications

The Cummins Avondale Power Gen Service Supervisor is an onsite role that will have responsibility over operations in Avondale, Tucson and Mesa. Will need to be available for afterhours emergency service events.

Compensation and Benefits

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

About Us

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Visit EEOC.gov to know your rights on workplace discrimination.