Description

• Pay: Amazing Earning Potential + Bonus Opportunities
• Location: Main office in Grapevine, TX / Dispatch from Home in North Texas
• Benefits: Comprehensive Health and Investment (401k) Opportunities
• Equipped: Company Phone, Vehicle + Gas Card

BillyGO is seeking motivated and personable HVAC Service and Sales Technicians to join our team. The ideal candidate thrives in a fast-paced environment, enjoys working with people, and has a strong drive to win.

This role requires both technical expertise and the ability to build relationships with customers to identify their needs, offer solutions, and close sales. If you're driven to provide top-quality service while maintaining friendly, professional communication, we want you on our team!

Why Join BillyGO?

We offer more than just a job-we provide opportunities for personal growth and professional development. When you join BillyGO, you get:

• Competitive Pay: $23-$28, based on experience + bonus opportunities
• Comprehensive Benefits: Health, dental, vision, and $100k life insurance for full-time employees because we care about supporting you and your family
• Work-Life Circle: Paid time off, holidays, and flexibility to suit your personal needs. We believe your work and your home life directly impact each other. Your work should energize you so you can enjoy your home life and vice versa
• Growth Opportunities: We offer the training, mentorship, and career development you need to advance in your role
• Family: BillyGO is a family-owned company, and we love to celebrate together! We host annual events, including a Christmas party and Ranch Day, where you can bring your family to enjoy a fun-filled day at Billy's Ranch

Who Thrives in this Role:

For an HVAC Service and Sales Technician position at billyGO, the ideal Predictive Index (PI) personality types are those who are confident, friendly, personable, and driven to succeed. Based on research from the Predictive Index system, the following profiles are a good match for this role:

• Persuader: Friendly, approachable, and highly motivated. Excellent at building rapport and communicating with customers to identify needs and offer solutions
• Maverick: Bold, innovative, and driven to succeed. Enjoys taking initiative and excels in both technical tasks and customer sales
• Promoter: Enthusiastic, outgoing, and highly engaging. Excels in connecting and building relationships and fostering long-term customer loyalty
• Captain: Results-oriented, confident, assertive, and persuasive. Thrives in solving problems and working in a competitive environment

Whether you're a plumber, HVAC tech, CSR, or office staff, you will be a vital part of helping us grow billyGO while serving our community and making every customer's day a little better.

Your Application Process:

Complete PI Assessment: Complete the Predictive Index Assessment.We'll review your assessment within 3 business days Link is https://assessment.predictiveindex.com/9GSC/0e93e65f-b470-41b4-a5c6-a8e9eed991e0?type=candidateba

1. Phone Call: If selected, you'll be contacted to set up an interview
2. In-Person Interview: Meet with our team to discuss the role and find out if it's the right fit for you
3. Follow-Up: We'll follow up with you within 3 business days after the interview

Responsibilities

As a Customer Service Representative, you will play a crucial role in ensuring that every customer has an exceptional experience with BillyGO. Your daily tasks will include:

• The Job: Serve and provide solutions. Respond to residential HVAC service and sales calls for residential customers
• Problem Solve: Diagnose HVAC failures and offer customer options to repair, refresh, or replace with your recommendation for each
• Identify Opportunities: Identify opportunities for sales, including equipment upgrades, cross-selling, memberships, and additional services and solutions
• Communicate Effectively: Educate the customer on the work that was completed, answer questions, and provide options and recommendations
• Own the Relationship: Build the relationship and trust with your customers, follow up, and convert on opportunities
• Serve Gladly: Take care of the customer by keeping them informed of the work you are doing, when it will be done, and how it will be accomplished
• Work Dependably: Keep your company vehicle clean, well-maintained, and stocked with the required equipment and inventory for maximum efficiency
• Develop Your Skills: Attend team meetings and training to continually improve skills and technical abilities
• Collaborate with internal teams, such as installation and customer service, to ensure smooth project execution and customer satisfaction
• Build and maintain strong relationships with existing and new customers to promote customer loyalty and repeat business

Qualifications

• 2+ years of residential HVAC experience
• Current HVAC license and certification
• Valid TEXAS driver's license and clean driving record
• Driven to success, a team player, and a strong work ethic with customer service capabilities
• Ability to troubleshoot, diagnose, and perform all HVAC repairs and replacements to code
• Must have working knowledge and ability to be in compliance with all state and federal HVAC codes
• Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis for extended periods
• Must be able to work in cramped or high places such as attics, ladders, and tunnels
• Must be able to lift and move items of 75 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
• BillyGO provides emergency HVAC service and may operate on weekends and evenings on a rotation
• Applicant must have strong customer service, communication, interpersonal, and negotiation skills
• High school diploma or equivalent; a bachelor's degree is preferred
• Current driver's license and the ability to travel as needed