Internal Customer Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Business Manager - Operations

Your role and responsibilities

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. In this role, you will have the opportunity to act as the first point of contact for ABB internal customers, with the intention to make the factory in Evergem an easy and trusted choice to do business with. Each day, you will provide internal customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities. This role is contributing to the new injection molding manufacturing site Evergem that is producing power distribution enclosures which serve as protective housings for electrical distribution components such as circuit breakers, fuses, switches, and meters, ensuring the safe distribution, metering and control of electricity throughout residential, commercial and industrial buildings. You will be mainly accountable for: • Recommending appropriate solutions for internal customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place. • Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement. • Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages. • Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.

Qualifications for the role

• Experience in a internal or external customer service department in an international company e.
• Good sense of responsibility to take ownership of requests.
• Enthusiastic, organized, and accurate.
• Customer-friendly, service-minded, and a good team player.
• Outstanding communication skills and problem-solving abilities.
• Good command of Dutch, French, and English, both spoken and written; French is a plus.
• Familiar with Microsoft applications such as Excel and Word.
• Knowledge of SAP is a plus.

More about us

ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division's highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers' carbon reduction strategies. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory Please contact Patrick Brahm, Talent Partner, Gipsweg 15 bus H 9940 Evergem, Belgium or patrick.brahm@be.abb.com for additional information. The work model for the role is: onsite (Linkedin #onsite)