Schneider Electric Hub | Research & Engineering Center - Home & Distribution team

We are seeking a dedicated and proactive Offer/Project Quality Engineer to join our Home & Distribution team in Connected Offers. As a Project Quality Leader, you will play a crucial role in supporting our business division and address customer issues in the field, ensuring exceptional customer satisfaction, and driving continuous improvement in our product offerings.

Your key missions

• Develop the engineering team accountability - every team member is responsible for the Excellence of the Customer Experience, Quality, Reliability and Safety activities
• Manage the Issue to Prevention actions prioritized by the League
• Bring manufacturing stop or derogation

Main responsibilities

• Y ou have the end to end understanding of customer requirements for the engineering team and as quality expert you translate Quality and Customer Experience (CX) requirements into Critical to Quality (CTQ) to allow the development team to meet customer promises.
• As a coach and quality expert, you participate in the definition of Done to reach Customer promises
• You ensure that risks are identified, shared and actions are done to mitigate them
• You Support the Product Owner to capture Customer needs to feed Application & Mission Profile (i.e. Application FMEA* )
• You Support Design & Industrialization to reach Robustness & Reliability goals (i.e. Design FMEA*, Process FMEA*, PPAP plan, PQCS*, PQCP*, Risk Priority Number scoring, Verification & Validation definition)
• You lead Problems-solving (Issue to Prevention) with effective Root Cause Analysis and ensure that corrective and preventive action prioritization in the backlogs.
• You have the authority to validate derogations with Supply Chain or to request stop of production to the League Quality & CX leader.
• You support the League Quality & CX leader in Offer Safety Process and Literature reviews.
• Your lead the application of Directives related to E2E Quality Product (ex. DirQ32)
• In coordination with Chapter Leader, you develop the engineering team accountability for the Excellence of Quality & Customer Experience
• You are working in an Agile environment and ensure autonomous, empowered & dedicated team on CS&Q key activities
• Collaborate with cross-functional teams to address customer concerns & drive timely resolutions.
• Act as a liaison between customers and internal teams to advocate for customer-centric improvements.
• Drive the standardization of quality processes and promote a customer-centric approach to quality assurance and control.
• Work with cross-functional teams in the effective resolution of complex quality issues, utilizing structured problem-solving methodologies and fostering a proactive approach to quality management.
• Collaborate closely with stakeholders to establish and monitor key quality performance indicators, driving accountability and visibility across the organization.
• Develop and execute a comprehensive quality roadmap for our offers, ensuring alignment with organizational goals and customer expectations.
• Champion a culture of continuous improvement by identifying areas for enhancement, implementing best practices, and driving operational excellence within the quality function.

Qualifications and experiences

• Bachelor's degree in engineering or related field
• 5+ years' experience Customer Satisfaction & Quality role
• Strong analytical and problem-solving skills (Lean Six Sigma, 8D)
• Strong communication with the ability to effectively collaborate with cross-functional teams and to promote effective teamwork.
• Passionate of continuous learning and improvement, seeking opportunities to expand his/her knowledge and skills.
• Analytical mindset with the ability to derive insight from customer data and feedback.
• Excellent analytical and problem-solving skills, with the ability to analyze complex systems and identify areas for improvement.
• Strong ability to work in a fast-paced environment and ability to multitask with ease is essential to the success of this position.

What we offer:

• Hybrid working model (3 days office, 2 days WFH) & flexible working hours
• 24+ days of annual leave
• International team with the possibility for training & upskilling
• Gym & sports activities
• Learning & Development for each employee (including internal platforms & additional budget)
• Having a chance to be mentored by any worldwide expert inside Schneider Electric
• The financial, legal, and psychological assistance program
• Private health insurance
• Lunch inside our Hub with discounts
• Family policy - Parental leave and Care leave
• Recognition culture through our own StepUp platform & annual bonus
• Building a career in the #1 world sustainable multinational company

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

₠36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.