Order Management Lead

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Planning & Fulfillment Manager

Your role and responsibilities

In this role, you will have the opportunity to manage internal and external customer service activities, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership and increase customer satisfaction. You will also showcase your expertise by analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information, and takes appropriate actions to improve process efficiency. The work model for the role is: #LI-Onsite This role is contributing to the Electrification Area in Apodaca, Nuevo Leon. You will be mainly accountable for: • Managing the resolution of customer issues, including order, technical, and payment-related issues. • Leading post-sales and customer claims management and ensuring the issues in factories are addressed. • Providing appropriate solutions for customer requests and overseeing the coordination with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account blocks and suspensions, etc. • Ensuring the documentation related to orders is collected and archived, and assumptions and decisions made during the process are recorded in the systems, within your area of responsibility.

Qualifications for the role

• Bachelor's degree in electrical, mechanical, mechatronic, industrial or similar engineering.
• 3 - 5 years of experience as order management.
• Desirable use of SAP.
• Experience using Excel.
• Knowledge of electrical products.
• Update commitment dates with clients.
• Attention to detail.
• Review information on orders that are complete to have a good shipping date.
• Check if there are urgent orders so that these orders are given priority.
• Serve all external clients.
• Advanced English.

What's in it for you?

• Feel empowered: take ownership and drive exciting results in your scope of action
• Bring your knowledge and expertise, make the difference in technology
• Enjoy a supportive and solution driven team environment

Benefits

• Retirement plan
• Life insurance
• Accident insurance
• Paid and Unpaid leave opportunities
• Wellbeing program
• Dental insurance.
• Flex days.
• Employee Assistance Program (PAE).
• Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF).

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory