Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!

The Role: Customer Experience Manager (ID: 0094QB)

What will you do?

• Drive action plan in collaboration with CSQ / Front office and CCC HUBs to improve customer experience (Remote NSS) while maintaining Operational efficiency. Ownership of SP CCC Business

• Responsible for supporting global and multi-location users and stakeholders, directly through several channels, or via the animation of a key users network

• Define and follow up the improvement action plan and priorities with the Business stakeholders

• Communicates with Senior Leadership, which necessitates the ability to influence others including the executive leadership team to accept practices and approaches

• Drive an improved customer experience by managing expectations, developing action plans and driving results

• Quality Advocate: Work closely with Country Operations to represent the best interest of the Secure Power Line of Business in I2P. Process Owner for SP TEX

• Communicate: Monitor and report Schneider Electric's performance based on priorities

• Customer advocate: Act as the customer advocate for the Secure Power Business in all relevant activities and communities. Be the escalation point for quality issues affecting their customers' experience, and ensure fast, effective resolution through coordination and communication

• Crisis Manager: For any customer escalations on CCC Country accounts in scope, acts as the Crisis Manager

Who would be successful?

• Bachelor's Degree: Preferably Business or Engineering courses

• 10+ years of experience with 5+ years in leadership role

• Knowledge & Experience in Customer Experience Management

• Customer Care experience an advantage

• Project management skills: proven track record

• Strong customer interface experience

• Proficient in English with exceptional written, verbal and interpersonal communication skills

• Ability to work effectively at all organizational levels, including influencing without authority

• The ability to gain a technical understanding of the most common offers for Secure Power

• Advanced level - Root Cause Analysis and 8D

• Familiarity and experience with other SE BU's, products and the GSC organization

• Work Location: Rosario, Cavite

What's in it for me?

• Global family leave

• Comprehensive medical coverage for employee and dependents

• Worldwide Employee Stock Ownership

• Flexible work arrangement

• On-site gym

...and more!

Who will you report to? Global Head and Expert Technical Support Team

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€36bn global revenue

150 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

Video Link: https://youtu.be/J0cFSdFpI24

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Schedule: Full-time
Req: 0094QB