Context & Environment

Source London as part of TotalEnergies continues to provide the confidence to switch to electric vehicles by enhancing its citywide infrastructure with a diversity of technology that encourages the uptake of EV ownership, improves the customer experience and supports London's ambition to be one of the world's leading zero-emission cities.

Activities

• Issuing and sending new membership cards to customers
• Following-up of outstanding invoices; ensuring correct payment details are reflected in the system
• Processing manual application of vouchers on customer accounts
• Dealing with increasing customer claims and technical issues post-migration onto TotalEnergies systems.
• Treating and resolving tickets created by Customer Relation Centre (including Level 1 tickets rating)
• Identifying and preparing credit notes for approval
• Calling customers to finalise subscriptions or promptly address their queries
• Assisting Customer Service Team with increased workload post migration to new systems (testing new features)
• Assisting in development of documented procedures with a view towards continual improvement.
• Carry out reporting and analytics to present during meetings with management.
• Assisting with the training of new staff
• Raising Quotes, POs and Receipts in MBC

Candidate Profile

• Strong Customer Service and Sales knowledge with minimum 3 years' experience in similar positions
• Clear and concise communication skills, ability to communicate at all levels both internally and with customers
• Strong organizational skills, ability to multi-task, detail oriented
• Takes opportunities to improve performance and processes as required
• Confident, thorough and collaborative,
• Aptitude to work independently
• IT/Microsoft Office proficient (Outlook, Word, Excel, Powerpoint...)

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

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