Customer Data Business Product Owner
Emerson
We are seeking a Customer Data Business Product Owner as we embark on a transformation of our Commercial Infrastructure globally. This role will be fully accountable for leading timely, on-budget, scalable delivery of business and technology-driven outcomes from kick-off through completed adoption, meeting approved program business outcome targets in collaboration with NI IT, business team(s), and the Solution Integrator.
In this Role, Your Responsibilities Will Be:
• Lead the strategic vision and execution for our Customer Data, aligning it with the broader SW transformation and T&M business strategy regularly.
• Partner with NI IT and Solution Integration leaders to ensure implementation adherence to customer experience, out-of-the-box, and process efficiency guidelines.
• Establish key performance indicators (KPIs) to measure the success of Customer Data and continuously evaluate the impact of changing processes and technology on productivity and business performance, adjusting scope + execution as needed to maximize return on investment.
• Oversee Customer Data-level budget allocation and manage financial resources, ensuring the project stays on budget and is delivered on time as outlined by the program executive and T&M executive steering team.
• Manages and is accountable for the collaboration between SI and NI Business and IT teams on Customer Data and review SI progress against milestones
-Recognize, promote and celebrate team, program and individual accomplishments
• Collaborate across IT, SI and other technology and functional areas to lead prioritizing Customer Data detailed scope often, ensuring continued alignment to outcomes, and effective user and customer experiences
• The Customer Data Business Lead owns business requirement documentation, decisions, communication and clarification to SI and NI IT teams
• Review implementation priorities and identify and resolve roadblocks to capability implementation
• Work with Program Executive / Steering committee to remove roadblocks, gather support for critical program decisions
• Own, review and coordinate on technical or functional dependences across Customer Data consumers with IT and SI
• Proactively identify, assess, and mitigate risks associated with Customer Data platform implementation, including technical, operational, and compliance risks.
• Act as the main point of contact for business stakeholders, Customer Data & Commercial Infrastructure leaders, IT, and executive management, ensuring their needs are met throughout the project.
• Present plans to leadership frequently, and align on Customer Data team priorities, flagging key risks and concerns in capability delivery.
-Agree on Customer Data recommendations, risk updates, or requests for transformation leadership
• Lead comprehensive change management efforts to ensure adoption across the enterprise, including training, communication, and stakeholder engagement aligned with overall program change plans.
Lead efforts to ensure high adoption rates among users, gathering feedback and making iterative improvements post-launch.
Our Offer to You:
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson .
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
Optional Compensation Statement (take out if not required): Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is [INSERT SALARY RANGE] annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
For Colorado or Remote Jobs Available for Hire in Colorado add the following Sentences: This position will be open for a minimum of 7 days from the day of posting. Applicants are encouraged to apply early to receive optimal consideration. In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
ABOUT US
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
In this Role, Your Responsibilities Will Be:
• Lead the strategic vision and execution for our Customer Data, aligning it with the broader SW transformation and T&M business strategy regularly.
• Partner with NI IT and Solution Integration leaders to ensure implementation adherence to customer experience, out-of-the-box, and process efficiency guidelines.
• Establish key performance indicators (KPIs) to measure the success of Customer Data and continuously evaluate the impact of changing processes and technology on productivity and business performance, adjusting scope + execution as needed to maximize return on investment.
• Oversee Customer Data-level budget allocation and manage financial resources, ensuring the project stays on budget and is delivered on time as outlined by the program executive and T&M executive steering team.
• Manages and is accountable for the collaboration between SI and NI Business and IT teams on Customer Data and review SI progress against milestones
-Recognize, promote and celebrate team, program and individual accomplishments
• Collaborate across IT, SI and other technology and functional areas to lead prioritizing Customer Data detailed scope often, ensuring continued alignment to outcomes, and effective user and customer experiences
• The Customer Data Business Lead owns business requirement documentation, decisions, communication and clarification to SI and NI IT teams
• Review implementation priorities and identify and resolve roadblocks to capability implementation
• Work with Program Executive / Steering committee to remove roadblocks, gather support for critical program decisions
• Own, review and coordinate on technical or functional dependences across Customer Data consumers with IT and SI
• Proactively identify, assess, and mitigate risks associated with Customer Data platform implementation, including technical, operational, and compliance risks.
• Act as the main point of contact for business stakeholders, Customer Data & Commercial Infrastructure leaders, IT, and executive management, ensuring their needs are met throughout the project.
• Present plans to leadership frequently, and align on Customer Data team priorities, flagging key risks and concerns in capability delivery.
-Agree on Customer Data recommendations, risk updates, or requests for transformation leadership
• Lead comprehensive change management efforts to ensure adoption across the enterprise, including training, communication, and stakeholder engagement aligned with overall program change plans.
Lead efforts to ensure high adoption rates among users, gathering feedback and making iterative improvements post-launch.
Our Offer to You:
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson .
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
Optional Compensation Statement (take out if not required): Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is [INSERT SALARY RANGE] annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
For Colorado or Remote Jobs Available for Hire in Colorado add the following Sentences: This position will be open for a minimum of 7 days from the day of posting. Applicants are encouraged to apply early to receive optimal consideration. In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
ABOUT US
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
JOB SUMMARY
Customer Data Business Product OwnerEmerson
Austin
10 days ago
N/A
Full-time