The Vacancy

Job Purpose:

To receive calls from client stores and assist with enquiries/log jobs/chase open work orders through to completion. To manage engineers' workload by effectively planning and organising their schedules for the day/week/month with both reactive and PPM jobs. To support the client by maintaining accurate records of engineers' attendance and completion of jobs.

Key Accountabilities:

• Manage engineer's workload per region and ensure clear directives are provided.

• Support client by maintaining accurate information on engineer attendance and completion to a satisfactory resolution with attention to detail.

• Liaise with store staff and engineers.

• Meeting set SLA guidelines, as agreed by client, through effective management of engineer resources and up to date information of calls and systems to stop escalations.

• To produce reports on regional productivity as and when required.

• Demonstrate continuous improvement to achieve increased level of support to client.

Knowledge, Skills and Abilities:

• Educated to GCSE / Standard Grade level as a minimum.

• Strong communication skills, both written and verbal

• Excellent planning, organising, prioritisation skills.

• Excellent attention to detail

The Company

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

About City

Our Benefits

Pension Scheme

Retail Discounts

Cycle to Work Scheme