We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Meter Operator Specialist

Here's what you'll be doing

I&C UK (trading as Npower Business Solutions) is a core part of E.ON UK. With around £6bn in annual revenues and 20,000 customers we operate at scale to make new energy work for UK businesses. Our 1,000 colleagues are central to our ambitions in the UK market, and making our business a great place to work is central to our strategy.

We have an exciting opportunity for a Meter Operator (MOP) Specialist to join our Advanced Half Hourly Meter Operations team on a 12-month fixed-term contract basis. For this role, you will manage the end-to-end processes of advanced meter operations. This includes new installations, fault resolution, half hourly meter exchanges and maintenance activity on accounts. The role is responsible for ensuring that tight timescales and sometimes conflicting priorities for jobs are managed and booked within SLA's. This role will offer the hybrid working approach, where you will be working in the office (Leeds) 1-2 days per week.

Key responsibilities

• Dataflow management in line with timescales.
• Managing complex metering queries.
• Appointment booking.
• Liaising with customers, in addition to internal and external agents.
• Portfolio progress reporting.
• Managing site visit results and actioning relevant industry dataflows.

What we need from you

• The ability to communicate effectively with customers, suppliers and staff at all levels.
• Negotiation and influencing skills.
• Proficiency in Microsoft Word and Excel.
• Organisational skills with the ability to prioritise your own workload.

Here's what you need to know

• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
• As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we're happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
• As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
• We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.

At a glance

Reference no.: 232731 Closing date: 04/12/2024 Salary: £28,254 - £36,668

Get in touch

For more information about the role please contact fiona.carver@eon.com - please note, CV's sent directly will not be accepted

About us

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

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