Job Description:

The role is the bridge of Castrol to Central Asia distributors by actively communicating with them for fulfilling their orders timely and efficiently. The responsibility area covers order taking, payment follow-up, logistics planning and export activities by working closely with Distributor Business Managers, OPEX team, Supply Team and Finance.

About bp Castrol:

It's more than just oil. It's liquid engineering. Castrol provides all the oils, fluids and lubricants the world needs, for every driver, every rider and every industry.

Castrol is here to serve every driver, every motorcyclist and every industry on earth. We do this through Liquid Engineering. That means creating high performance oils, lubricants, fluids and greases for every application you can imagine. We also know that you need every part of your world to run smoothly, so we lubricate every part of the car or motorcycle you own, the escalators at your local shopping mall, the elevator at your office, and even the production line that made your refrigerator.

We are here for you in the world's mines and quarries, its cruise ships and airliners, its wind farms and wheat fields. Whatever you need, we help make it happen.

Key Accountabilities:

• Collecting distributor orders in responsibility area of Central Asia&Ukraine and inputting into SAP
• Communicating LBM team on short term product demand variations and activeley contribute to supply plans
• Planning the production / shipment of transit sales with relevant supply parties
• Planning the logistics of the shipments with internal and external stakeholders
• Coordinating invoicing, ATR and relevant export documents for Customs together with Customs Consultancy Partners
• Following payments / swifts from distributors and planning shipments considering the payment terms and credit risk levels
• Working closely with Finance and GBS teams on distributor payments and cash allocations
• Acting as the first point of contact for all types of distributor's operatinal needs
• Supporting distributor promotions supply by working closely with Marketing
• Getting pricing or credit terms approvals with respect to relevant DofA
• Improve and deliver customer experience in Central Asia. Ensure delivery of our promises by seeking continuous improvement and efficiency in our operations making sure the voice of the customer is represented in every decision we make.
• Develop and implement a systematic approach through the embedding of relevant OMS elements and ensuring appropriate risk reviews are undertaken appropriately
• Ensure that all activities conducted through 3rd parties or intermediaries in country comply fully with our own CoC and local competition legalisation.
• Understand and fulfil agreed specific Product Quality & Compliance accountabilities which apply to the role

Education:

• University graduate
• Successful completion of a Customer Service course preferrable

Experience:

• Previous Customer Service experience, exposure to sales or related customer services activities
• Demonstrated business understanding and awareness of internal and external customer needs

Skills:

• Enthusiastic & resourceful individual, performance driven
• SAP/JDE/KERIS skills (proven) - advanced level of knowledge and application
• Computer Literacy: Microsoft Office tools
• Excellent interpersonal skills
• Customer Service & Business Knowledge: Awareness
• English fluency, Russian knowledge will be a preference

Competencies:

• Internal functional navigation in service of the customer - Skilful
• Delivers an effortless customer experience - Basic
• Using operational tools to improve customer experience - Basic
• Customer promise execution - Basic
• Systems knowledge: Basic

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.