At Emerson, our Account Specialists are at the forefront of building and maintaining strong client relationships. This role is uniquely positioned to provide direct customer interface, ensuring all their needs are met flawlessly. You will collaborate with internal departments to meet customer requirements, investigate and provide customer-specific solutions, and maintain comprehensive customer databases. This role supports the outside sales force, acting as a crucial information resource. With a high-level understanding of account management, you will assist with forecasting, planning, and recognizing customer trends, communicating insights up through the organization. Your proactive engagement will assist with service level recovery plans, ensuring we exceed customer expectations.

In this Role, Your Responsibilities Will Be:

• Provide outstanding support to Customers and Sales representatives for post-sale activities.
• Build and maintain communication contacts within the Customer organization and act as a single point of contact for Customer's representatives and Emerson Sales representatives.
• Demonstrate a solid understanding of customer industry or business environment to provide tailored solutions.
• Manage full customer service and order management, including technical information, pricing, and coordination of other functions (reports, service level improvement programs, Return Material Authorization (RMA), and more) within Emerson's Terms and Conditions of Sale or Management-approved terms.
• Monitor and provide order status updates and expediting.
• Engage with customer portals for order entry and forecasting to ensure timely and accurate information flow.
• Communicate levels of Customer happiness to Emerson Management, ensuring proactive relationship management.
• Work closely with Quality teams to ensure RMA and nonconformance reports are completed and implemented in a timely manner, meeting customer needs.
• Understand Customer business relations with Emerson to ensure interdepartmental actions result in customer fulfillment.
• Manage NPM renewals and maintenance effectively.
• Resolve customer complaints, including service level issues, by developing and implementing corrective action plans.
• Provide highly responsive and accurate transactional responses to customer inquiries with recognized integrity.
• Advise the Management team of areas of business or financial risk based on observations and communication with customer teams.
• Keep Management informed of unresolved conflicts or disputes that may pose a threat to Emerson's relationship with our customers.

Who You Are:

Customer Focus

Nimble learning

Communicates Effectively

For This Role, You Will Need:

• BA/BS Degree or higher in Business, Marketing, or Engineering.
• Minimum of 3 years of Customer Service experience, with Inside Sales experience preferred.
• Advanced English proficiency (B2 level or higher).
• Proven successful performance in previous roles.
• Proficient with MS Office (Excel, Word, PowerPoint).
• Knowledge of Oracle or SAP is considered a plus.
• Demonstrated systems and process knowledge.
• Excellent verbal and written communication skills.
• Proficient presentation skills.
• Strong analytical skills and database management capabilities.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.