Job Description:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we're home to a range of brands across many areas of our industry. We're investing in today's energy system and helping build out tomorrow's. So while we're still in oil and gas, over the next decade we'll become a different kind of energy company. We're decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too - working across our industry to improve people's lives.

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Join our Team and advance your career as an

Export Service Manager

The role is responsible for managing a team of the Team Leaders of Export Teams focusing on primary and secondary export and import activities, including order entry, availability check and allocation as well as delivery planning and scheduling with the warehouse, freight forwarders and preparation of the necessary export and billing documentation for the customers., The Service Manager is also the focal point for our 4PL and 3PL logistics partners and RFQs, working together with them in improvements and holding them accountable for providing the most effective solutions.

In this role You will:

• Lead and review operational performance for the team regularly against the defined objectives and plan corrective actions accordingly to ensure the organizations timely delivery of Supply Chain services in accordance with the Service Level Agreements; relevant processes and policies including leading and reviewing demand and planning related processes.
• Provide relevant support and collaborate with internal partners and interested parties as required to resolve critical issues and queries, manage the operational relationship with Lubricants Global Supply Chain and the Lubricants Europe and META PU
• Develop and maintain strong working relationships with key partners at all levels within the organization, customers and external service providers to ensure related issues are dealt with in a timely and effective manner. Manage key contractors and third party supplier relationships to deliver maximum value and impact for BP.
• Support the development and implementation of Customer Function and Supply Chain policies, procedures and practices in compliance with legal and regulatory requirements and industry best-in-class practices and global process standardization.
• Ensure Global Process Standards are embedded and adhered to in day-to-day operations.
• Lead and/or support external/internal audits, identify and control risk and drive incident investigations.
• Ensure adherence and compliance with the Code of Conduct, BP Policies and ISO/ IATF and E&C standards across the organization
• Drive cross functional collaboration and identify, resolve and develop solutions for complex, raised and systemic operational problems to ensure consistent and high quality service at all times, contributing this way to improving the overall customer experience
• Support the development of a high performance culture within teams promoting continuous learning and focusing on meeting / exceeding customer needs / expectations.
• Identify training opportunities focused on building capability of the team

What You will need to be successful:

• 8-10 years post degree experience in Logistic/ Supply Chain and Customs Field focusing on Export activities
• Educated to Degree standard or equivalent.
• Min 5 years line manager experience
• Customs or Equivalent Certificate is essential
• Comprehensive understanding of international trade processes, freight forwarding, Customs, ADR and Excise goods
• Previous experience with the Lubricants SPU and relevant process understanding is an advantage.

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Travel Requirement
Negligible travel should be expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.