We are looking for an After Sales Specialist to join our After Sales team in Fiorenzuola d'Arda. Acting as the main point of contact for customers for all post‑shipment activities, this role requires a strong ability to manage non‑conformities, change orders, technical support requests and all aftermarket needs.

You will coordinate closely with Engineering, Quality, Sales and Project Management teams to ensure effective issue resolution while maintaining a high standard of customer satisfaction. This position combines operational activity with a project‑management‑oriented approach, requiring strong organizational skills and the ability to balance technical and commercial considerations.

In This Role, Your Responsibilities Will Be:

• Manage customer complaints related to delivered products and coordinate internal processing of non‑conformities.
• Receive and process technical support requests
• Handle customer requests for modifications, upgrades and change orders on existing products.
• Coordinate product recalls when required.
• Prioritize and manage multiple activities in parallel, ensuring timely completion.
• Act as a Project Manager for all post‑shipment activities, balancing costs, timing, quality and risks from request opening to closure.
• Collaborate closely with internal departments and external partners to provide complete and effective solutions.
• Maintain clear and professional communication with customers, primarily via email and phone.

Who You Are:

You are customer‑focused, organized and able to work under pressure while managing multiple tasks. You collaborate effectively with internal stakeholders, communicate clearly and strive to exceed customer expectations.

For This Role, You Will Need:

• Bachelor's or master's degree in engineering.
• Minimum 3 years of experience in Oil & Gas or manufacturing industries.
• Good knowledge of Microsoft Office, especially Excel.
• Intermediate English level.
• Experience in handling non‑conformities or change orders.
• Strong communication skills.

Preferred Qualifications that Set You Apart:

• Experience in After Sales, Project Management, Engineering or Sales Support.
• ERP systems knowledge; SAP is a plus.
• Ability to read mechanical and electrical schematics and wiring diagrams.

What We Offer

• Attractive salary and additional benefits
• Excellent opportunities for personal growth and long-term career development within EMERSON, a global leader
• A supportive and welcoming atmosphere within our dynamic team
• An international environment where motivated people truly make an impact
• Flexible working hours and the option to partially work from home

Our Culture and Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives, because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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