At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Manager

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment related assistance. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: Onsite

This role is contributing to the AUMP Marine and Ports business area in Africa (IMEA). Main stakeholders are Ports within Africa and respective offshore oil markets - Africa and various other parts of the world.

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analysing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Our team dynamics
You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role

• You enjoy working with relevant sw tools and methodologies and the Marine and Ports market on an international platform
• Ability to demonstrate your experience in supporting internal and external customers.
• Must have a Matric certificate
• You have 3 to 5 years of experience in administration and back-office sales support, possess an enhanced knowledge of Microsoft Office and SAP
• You are at ease communicating in English

Preference will be given to candidates from designated groups, including people with disabilities, in line with the company's Employment Equity Plan and Employment Equity Act requirements.

What's in it for you?

We want you to bring your full self to work on your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates an impact you can see and feel, every day.

Benefits

From well-being to retirement, ABB offers benefits that support every stage of your career.

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.