On behalf of an alternative network operator client we are seeking a Service Manager / Account Manager to be based in Irlam.

The company is building and operating full-fibre broadband infrastructure, supplying high-speed connectivity to retail ISPs across the North West and West Midlands. It’s a customer-facing service role supporting wholesale/ISP partners from onboarding and product launch through to live service delivery

Responsiblities:

• Leading the delivery of service projects as acting as the main delivery interface into our ISPs/wholesale customers, proactively monitoring team activities to meet delivery SLAs.
• Developing a strong understanding of the scope of delivery, commercial milestones, billing arrangements and any associated financial penalties that may be applicable.
• Leading the planning, delivery and execution of all specific client communication throughout the delivery lifecycle

Requirements:

• Must have performed a similar role in the utilities sector, preferably telecoms.
• Experience of building strong relationships with both internal and external stakeholders.
• ITIL qualification desirable

If you meet the above requirements and are interested, please apply!

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for Service Manager looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.