At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
EL Customer Operations Manager

__

In this role, you will have the opportunity to be responsible for providing internal and external customer service , including technical support , order, and payment-related assistance, claims management . Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions. As well you will Pro-actively communicate with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information. Ensure the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. What's more you will Provide appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.).

The work model for the role is: #LI-Hybrid

You will be mainly accountable for:

• Delivering effective solutions to customers with order management queries by coordinating with internal resources to resolve the issue
• Monitoring the status of the request .
• Ensuring that inquiries are resolved and providing assistance in any necessary escalation .
• Support the customer and act with integrity during the order activities.
• Ensuring a positive customer experience by giving them regular updates and clarification, manage a correct flow with internal stakeholders
• Observing the overall process and trends across inquiries and identifying improvement area

Qualifications for the role:

• Degree in Business administration, or administrative education similar
• An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
• Preferential k nowledge of SAP , Sales Force and Excel .
• 1-3 years in Administrative task in sales administration department or similar; Logistic center experience; Export procedures
• A collaborative, solution -focused approach , and strong written and spoken communication skills
• Fluent spoken and written English a nd French

What's in it for you
Benefits

Locally, you can count on:

• Competitive compensation: Attractive salary packages and performance bonuses. Corporate welfare: Access to a wide range of services and personal well-being support.
• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms
• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration. Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.
• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.
• Meal allowance: Ticket Lunch is provided to support daily lunch expenses.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.