Context & Environment

Are the position's contacts internal or external? Internal & external / Internal ✗ / External

What is the time horizon for the position's reflections? Long-term (+3 years)✗ / Medium-term (1-3 years) / Short-term (-1 year) ✗

What types of contacts are associated with the position? Distributors, Customers.

What is the framework for the position's reflections?

✗ Creation of new solutions to problems encountered

Branch/company-wide transformation

Transformation at entity level

Implement instructions by optimizing processes

✗ Strict implementation of instructions

What is the nature of the position's interactions?

✗ Level 1: The position requires precise communication skills

Level 2: level 1 + The position requires the ability to influence and convince

Level 3: level 2 + The position requires negotiation skills

Activities

Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs, sex, sexual orientation, and family/parental status, etc... We believe Diversity makes us better.

*Key Activities:

New price register for DOITs & DOFs:

• Monthly register new selling price to 34 DOITs & 34 DOFs in Nationwide.
• Direct submitting in Ho Chi Minh and others by courier.

Customer Statement:

• Send Customer Statement by email/ courier monthly - Quarterly - Yearly.
• Issue dunning letter to Customers when have bad debt cases or when sales request.
• Update monthlly borrow/ loan/ deposit cylinder in month.
• Cylinder Reconciliation with Customers every 3 months.

Customers' Complaint:

• Record, Report & Follow up Customers' Complaint for B2B & B2C.

• SALSA Case Management for B2B.
• Input Customer's complaint of B2B in SALSA.

Reporting:

• Update daily Sale Volume Report when requested.
• Sending volume data to Managers when requested.
• Collect and prepare CS monthly reports (MBR).

Other Tasks:

• Update Data customer list.
• Calculating Gift Promotion Program.
• Monthly Pricing Cross Check 2 times per month (Selling price in SAP vs Selling price in PRF).

Fulfill other tasks and/or assignments requested by the line managers whom the employee directly/indirectly reports to, and/or tasks requested by the Board of Management.

HSE TASKS FOR OFFICE STAFF:

• Participate in fire drills and be familiar with evacuation routes and assembly points.
• Ensure proper housekeeping by keeping walkways and emergency exits clear of obstructions.
• Report and document any workplace hazards, near-misses, or incidents to the appropriate personnel or HSE coordinator.
• Attend basic first aid training if requested by the Company.
• Safely store and use electrical equipment and promptly report any faulty or damaged devices.
• Stay informed about emergency contacts and procedures for medical or safety incidents within the office.

Candidate Profile

- Bachelor's Degree in Business. Economics, Commercial or equivalent.

- Minimum 02 years of working experience in Reporting or Sales Operations.

- Proficient in Microsoft Office, especially in MS Excel

- Experience in using SAP will be a plus.

- Fluency in both Vietnamese and English.

- Good communication and teamwork.

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

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TotalEnergies, a multi-energy company.

TotalEnergies is a multi-energy company that produces and markets fuels, natural gas, and electricity. Our 100,000 employees are committed to better energy that is more affordable, more reliable, cleaner, and accessible to as many people as possible. Active in more than 130 countries, our ambition is to become the responsible energy major.

Created in 1924 to enable France to play a key role in the great oil and gas adventure, TotalEnergies has always been driven by an authentic pioneering spirit. It has discovered some of the most productive fields in the world. Its refineries have created increasingly sophisticated products and its extensive distribution network has rolled out an ever-expanding range of services.

Energy is life. We all need it for cooking, traveling, and heating. It is also a source of progress. Today, climate change means a revolution. We need to reinvent energy, its consumption, and the way we use it. To become the responsible energy company means providing better energy that is more affordable, cleaner, more reliable, and accessible to as many people as possible. Our ambition: to be a world-class player in the energy transition.

For more information, visit us at www.totalenergies.com and www.totalenergies.vn.