Customer Account Specialist
2001-30000
Other
7 days ago
Posted date7 days ago
Entry / JuniorMinimum level
Entry / JuniorWhat are you going to do
Responsibilities
▪ Act as the liaison between Sales, suppliers, and customers.
▪ Manage order entry, send SOs and POs, create new item master data, and issue credit/debit notes.
▪ Maintain internal records.
▪ Oversee sales processes from order to delivery.
▪ Monitor shipments and customer performance, addressing supply chain issues.
▪ Coordinate with internal departments and suppliers for on-time deliveries.
▪ Handle customer inquiries, concerns, and complaints.
▪ Maintain strong customer relationships to promote loyalty.
Essential skills and knowledge
Requirements
▪ Bachelor's degree in a related field.
▪ 1-2 years of customer service experience (non-call center).
▪ Experience managing an ongoing list of customers/clients.
▪ Experience handling purchase orders/inventory.
▪ Fluent in English (written/spoken).
▪ Intermediate proficiency in Excel, Outlook, and Word.
▪ Strong communication skills.
▪ Team player in a collaborative environment.
▪ Experience or general interest in the food and beverage industry is highly preferred.
Responsibilities
▪ Act as the liaison between Sales, suppliers, and customers.
▪ Manage order entry, send SOs and POs, create new item master data, and issue credit/debit notes.
▪ Maintain internal records.
▪ Oversee sales processes from order to delivery.
▪ Monitor shipments and customer performance, addressing supply chain issues.
▪ Coordinate with internal departments and suppliers for on-time deliveries.
▪ Handle customer inquiries, concerns, and complaints.
▪ Maintain strong customer relationships to promote loyalty.
Essential skills and knowledge
Requirements
▪ Bachelor's degree in a related field.
▪ 1-2 years of customer service experience (non-call center).
▪ Experience managing an ongoing list of customers/clients.
▪ Experience handling purchase orders/inventory.
▪ Fluent in English (written/spoken).
▪ Intermediate proficiency in Excel, Outlook, and Word.
▪ Strong communication skills.
▪ Team player in a collaborative environment.
▪ Experience or general interest in the food and beverage industry is highly preferred.
JOB SUMMARY