If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you!

Based in Cluj Napoca, this role will provide best technical support about Fluid Automation Products & Solutions to Customers, Sales Representatives, Business partners and Intermediaries. You will focus on guaranteeing a positive Customer Experience, managing speedy and knowledgeable responses that solve their problems while applying Company policies.

If this role is appealing to you and you are eager to join our team, we encourage your application.

In this Role, Your Responsibilities Will Be:

• Handle technical enquiries for entire portfolio, handle technical Requests for Quotation (RFQ)
• Build and send offers (quotations) based on customer request (Input from field sales, Sales Force, mail request, portal request) with an indication of price, delivery time and availability, within Delegation of Authority
• Track offers to Customers, on behalf of Salespersons
• Provide technical service assistance relating to application problems with our products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are accurately handled and closed to Customer Satisfaction
• Generate leads for sales force through active listening and probing for customer requirements and opportunities
• Provide internal feedback regarding customer concerns, by gathering and analyzing the broad source of information collected through Customer interactions
• Detect anomalies and report them; contributes to continuous improvement
• Constantly maintain and develop full knowledge of product portfolio; keep update on new products and portfolio evolution: product range evolutions, new products' introduction, obsolescence, replacement products
• Directly train and support the Customer Support employees of Customer Service to improve product and application knowledge
• Ensure that any activity, task and responsibility, as well as all transactions, are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System

Who You Are:

Are you passionate about making an impact and getting involved in exciting new projects? You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems, then this is the perfect place for you!

For This Role, You Will Need:

• Bachelor's degree or equivalent experience
• Minimum 1-3 years progressive proven experience.
• Details oriented, ability to work under time pressure and multi-tasks; good judgment making capabilities
• Strong analytical skills and ability to solve problem; proactive
• Good Customer sense; interest for Commercial role and environment
• Cooperative; willingness to interact and work with others; team player
• Proficiency in English and Spanish, excellent verbal and written communication skills.

Preferred Qualifications that Set You Apart:

Having previous experience in an engineering or technical sales environment will be considered a plus (Mechanical, Electrical or Engineering technology).
Basic knowledge of Industry Processes or Process Control and Automation is an advantage.

Our Offer To You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about Culture & Values and about Diversity, Equity, & Inclusion at Emerson .

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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