Salary : $59,016.00 - $71,736.00 Annually

Location : Vallejo, CA

Job Type: Full Time Regular

Job Number: 477

Department: Power Company

Opening Date: 11/07/2024

Closing Date: 11/21/2024 5:00 PM Pacific

Position Information

The City of Pittsburg seeks an ACCOUNT CLERK for the Pittsburg Power Company's (Island Energy) which is located on Mare Island in Vallejo, CA.

The Account Clerk at the Power Company is a journey level class, under immediate supervision, responsible for a range of accounting responsibilities include maintaining a utility billing system, managing customer accounts, posting payments, monitoring and managing receipts of utility payments, generating final bills, certifying delinquent utility accounts, and accounting record keeping. The incumbent will also receive and respond to customer inquiries on billings and other customer related issues, and coordinate with field crew regarding activation and disconnection of meter service. Other duties include cashiering; preparing, processing, maintaining and verifying purchasing, financial, budgeting and accounting documents and records; managing office supplies; managing billing and vendors; and performing other duties as required. Typical work schedule is Monday-Friday, from 8:00am to 5:00pm to provide in-person, phone, and email customer service to residents and businesses.

Ideal Candidate for Account Clerk

• Maintain regular attendance and adhere to prescribed work scheduled to conduct job responsibilities.
• Prior work experience with utility or commercial billing
• Excellent customer service skills and experience
• Proficient office/computer/software skills to use a variety of equipment such as Microsoft Word and Excel
• Basic accounting and mathematical skills
• Strong attention to detail
• Ability to work under pressure to meet critical deadlines
• Demonstrates excellent written and verbal communication skills
• Ability to adapt to changes in the work environment
• Must be able to work independently
• Demonstrates a high level of ethical behavior

About Pittsburg Power Company - Island Energy
Pittsburg Power Company ("PPC") conducts business in the City of Pittsburg and on Mare Island, under the name "Island Energy". PPC is a publicly owned municipal utility company that provides electricity and natural gas services at Mare Island. Though the utility is small compared to investor-owned utilities, staff is available to work at a personal level to meet the needs of customers who range from residential to large commercial companies and entrepreneurs.

About Pittsburg

The City of Pittsburg is a culturally rich and diverse community of over 72,000 residents and expected to grow to 90,000 in the next 20 years. Pittsburg is located in Northern California in the Bay Area Region and is perfectly situated for easy access to the greater Bay Area, San Francisco, Napa Valley, Sacramento, and the foothills of the Sierra Nevada Mountains and Lake Tahoe. Pittsburg City Hall is also conveniently located a short walk from the Pittsburg Center Station for the Bay Area Rapid Transit System (BART), making a commute from cities throughout the Bay Area very easy. Pittsburg has waterfront homes, a performing arts theater, a variety of seasonal events, an extensive park system, a large public-school system, and a variety of shopping centers. It also offers extensive recreational facilities, including one of the California Delta's largest and most modern marinas. With its commitment to a quality community environment, Pittsburg is an ideal city in which to live, work and recreate.

The City of Pittsburg is a full-service city following the council-manager form of government. We have about 300 full time employees and about 350 employees total (depending on the season). Pittsburg is currently organized into the following departments: City Management, Community Development (Building, Engineering, and Planning), Community Services (Housing Authority, Pittsburg Power Company, and the Successor Agency to the former Redevelopment Agency), Economic Development and Recreation, Human Resources, Finance, Police, and Public Works (Operations/Maintenance, Utilities, Facilities, Parks, and Water Treatment). Fire Protection services are provided by the Contra Costa County Consolidated Fire Department.

Benefits for regular employees include great location, bilingual pay incentive, CALPERS retirement, medical/dental insurance, paid life insurance, retirement health saving account, deferred compensation plan with employer match, paid time off, incentive pay, tuition reimbursement, wellness activities, employee assistance program, employee development courses, and career advancement opportunities.

Join Team Pittsburg to do meaningful work that will shape the community and make a positive difference.

Examples of Duties

EXAMPLES OF DUTIES:
Duties may include, but are not limited to, the following:

• Customer Service - answering customer questions regarding bills and related matters; accept customer payments
• Billing - perform monthly utility billing tasks including software inputs/outputs and checking
• Dispatch technician for suspected gas leaks and power outages that are called in by customers
• Follow-up on unpaid bills, process late fees, final notices and collection
• Process customer payments and related banking
• Code and process invoices
• Perform basic accounting and spreadsheet inputs and analysis
• Office management - manage office supplies, billings and vendors, i.e., garbage pick-up, lawn care, pest control, and office repairs
• File management and office document control
• Demonstrates an understanding of applicable policies, procedures and work methods associated with assigned duties.
• Audits and verifies figures and claims for system entry; prepares and generates appropriate reports; records and checks financial transactions and prepares financial and statistical statements and reports.
• Process USA's daily
• Utilizes computerized data entry equipment, various word processing and spread sheet programs to enter, store and retrieve information as requested; summarizes data in preparation of standardized reports.
• Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff, and the public.
• Represent the City with dignity, integrity, and the spirit of cooperation in all relations with staff and the public.
• Foster an environment that embraces integrity, service, inclusion and collaboration.
• Be an integral team player, which involves flexibility, cooperation, and communication.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Performs other related duties

Qualifications

QUALIFICATIONS:

Knowledge of:

• Basic principles and practices of bookkeeping and financial record keeping; basic accounting principles; basic City budget structure, utility billing procedures and practices, purchasing procedures, and fiscal systems and procedures.
• Techniques for maintaining financial journals and ledgers; techniques for the preparation of financial reports.
• Modern office practices, methods, and computer equipment including relevant software programs.
• Oral and written communication skills; business English including vocabulary, spelling, and correct grammatical usage and punctuation.
• Safe work practices.
• Principles and practices of excellent customer service.

Ability to:

• Accurately maintain a variety of financial records, journals and files; accurately count, record and balance transactions.
• Independently make mathematical calculations quickly and accurately; operate a computer terminal, calculator and other office equipment.
• Understand and carry out oral and written instructions.
• Provide excellent customer service when dealing with irate citizens.
• Plan, coordinate and organize work to meet deadlines; perform a wide variety of office support functions and many tasks at the same time; keyboarding skills at a rate of at least 40 net words per minute.
• On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Use automated financial systems.
• Understand and carry out oral and written instructions and prioritize workload to meet deadlines.
• Read, write and comprehend the English language at a level necessary for effective job performance exercising correct English usage, vocabulary, spelling, grammar and punctuation.
• Communicate effectively, tactfully and positively in both oral and written form.
• Operate and use modern office equipment and technology, including computers and applicable software.
• Maintain regular attendance and adhere to prescribed work schedule to conduct job responsibilities.
• Utilize appropriate safety procedures and practices for assigned duties.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Contribute effectively to the accomplishments of City goals, objectives and activities.

Education and Experience: Any combination of education, experience, and training that would provide the best qualified candidates. A typical way to obtain the knowledge and abilities would be:

Education: Possession of a high school diploma or G.E.D. equivalent,

Experience: Two years of experience involving financial record keeping or the performance of related work.

Other Qualifications: Possession of, or the ability to obtain, a valid class C California driver's license may be required for some positions.

Working Conditions: Work is performed in a typical temperature-controlled office environment subject to typical office noise and environment. Some positions may be assigned to remote locations. Positions may be required to work outside of normal business including evenings and weekends and travel is rare.

Selection Process

Applications may be submitted online at . The City of Pittsburg utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Although, a resume and cover letter provide helpful added detail in reviewing qualifications, the job application may be rejected if the sections are considered to be incomplete. You will be notified of the next steps in the process via email! In the meantime, Let's stay in touch through social media. Follow us on LinkedIn, Instagram and Facebook.

What Happens Next?

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
• Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.
• All offers of employment are conditional and new hires are subject to complete a pre-employment background screening that will consist of reference checks, livescan/fingerprint check and a civil check. Some positions require a medical examination, psychological examination, credit check, polygraph, drug testing, and full background investigation depending on the job characteristics. All new hires are required to show that they are eligible to work in the United States. All of these processes must be successfully completed before employment begins.
• The final phase of the selection process is the probationary period, which in most cases is twelve months.

Reasonable Accommodations:
The City of Pittsburg is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.

The City of Pittsburg Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date.

Regular employees receive benefits. For benefit information please review the or

01

Your supplemental questionnaire will be reviewed to determine your qualifications for the position. The questions are designed to gain specific information regarding your experience. Supplemental responses that correspond to your work history should correlate with your employment application. Please provide concise and detailed information to each question, failure to complete all of the questions or incomplete responses may result in disqualification. Do not answer any question with "see resume" and if you do not have any experience in a given area type "n/a".

02

Describe your work experience in financial record keeping. (Include years/months in your response)

03

If you do not possess experience in financial record keeping, what other accounting/financial related work do you have? (Include employer's name and years and months in response)

04

Describe any experience you possess working in a utility provider organization (water, electric, gas, phone, cable, etc.). (Include employer's name and years and months in response)

05

Describe your customer service experience including dealing with difficult customers/members of the public in person and on the phone. (Include employer's name and years and months in response)

06

Please describe your experience with any type of customer information system (CIS) which may include systems for billing, reservations, or customer contact AND include the name of the system (examples: EDEN, Ventyx, People Soft, Oracle, etc.). (Include employer's name and years and months of experience in your response)

Required Question