About Us

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

About the role

We currently have an exciting opportunity for a Sustainability Project Manager to join our EMEA Customer Sustainability Team. This role is customer-facing and crucial for coordinating a large variety of sustainability projects initiated by our customers, ideal for a more experienced Project Manager with an ambition to start up a new project delivery framework.

The sustainability ambitions of our customers are very high, and constantly evolving. Therefore, this role is in place to ensure we have the correct processes, tools and governance to efficiently triage, set-up, manage, track and report on these projects and initiatives.

KEY RESPONSIBILITIES:

• Set up, own and manage a new Customer Sustainability project delivery framework, encouraging rigor and more structured ways of working
• Support the Customer Sustainability Engagement Lead to convert identified customer needs into appropriately structured projects
• Develop, own and keep a running log of on-going customer projects
• Communicate key milestones to help plan and allocate upcoming resources, hold regular meetings to review projects and requests
• Hold owners accountable to the deadlines committed, following up and escalating; raising possible issues and supporting the Engagement Lead to escalate and take action on any concerns with service levels
• Develop a customer-facing interface for reporting project status updates and templates for meeting minutes, for use in customer sustainability calls and meetings, ensuring that customer expectations for communication as well as key inputs from customers are clearly established and documented
• Support the annual account planning process.

About You

• Degree in Business/Marketing, MBA or equivalent
• Good understanding of, and interest in sustainability
• Proven project management experience in a Sales environment, with business acumen and commercial experience, including experience with large customer facing projects, building new processes and tracking tools from scratch and managing complex projects with digitally driven solutions
• Ability to intelligently operate and navigate in a multinational matrixed corporation with high credibility, communication and influencing skills
• Demonstrated open attitude of highly collaborative and agile delivery approaches, with lots of moving parts and change. Able to grasp, analyse and initiate actions on a wide range of topics, to meet deadlines, with clear results
• Experience of industries such as Packaging, FMCG, Retail or eCommerce is an advantage
• Project Manager certification (Prince2 / PMP / MSP) is preferred
• PowerBI familiarity and experience an advantage

Benefits:

• Competitive salary
• Discretionary bonus
• Car allowance
• 25 days holiday plus bank holidays
• Private Medical Insurance
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location: UK/ London (Paddington) - hybrid

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

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