Our client is a global technology leader with a strong presence in North America, specialising in equipment solutions for the building materials, concrete, and mining industries. Backed by international engineering excellence, the US branch is a fast-growing, strategically important division serving customers across the US, Canada, and Mexico.
The Opportunity We are seeking a Technical Sales & Service Specialist to join the Charlotte-based team.

This hybrid role blends:
🔧 Technical service & customer support
💼 Sales & commercial support
🚀 Business development & representation

You’ll work with customers on spare parts, quotations, service requests, and commissioning support, while also helping expand market presence across North America.
Key Responsibilities Customer Support & Technical Service

• Manage customer inquiries for spare parts, service, and troubleshooting.
• Support equipment commissioning alongside international colleagues (with opportunities to handle selected projects independently as you grow).
• Provide technical guidance in collaboration with global engineering teams.

Sales & Commercial Support

• Prepare accurate spare parts and machine quotations.
• Actively support order intake by following up on customer needs.
• Partner with the Business Development Manager to grow spare parts and equipment sales.

Business Development & Representation

• Build and strengthen customer and partner relationships across US, Canada, and Mexico.
• Represent the company at trade shows and exhibitions in the US.
• Travel internationally for training and collaboration with global teams.

Operations & Coordination

• Collaborate with the Charlotte office and warehouse on spare parts, order handling, and logistics.
• Maintain accurate documentation of customer interactions, quotations, and service notes.

Qualifications

• Degree in Mechanical, Industrial, or related engineering field OR equivalent technical experience in concrete, mining, or heavy machinery.
• Experience in technical customer support, service, or inside sales preferred.
• Strong problem-solving skills with a hands-on, pragmatic mindset.
• Excellent communication and relationship-building abilities.
• Organised, detail-oriented, and comfortable with ERP/CRM systems & Microsoft Office.
• Willingness to travel ~20% (domestic & international).
• English proficiency required.

Compensation & Benefits

• Competitive base salary annual performance bonus
• Comprehensive benefits package (health, dental, vision, retirement plan)
• International training opportunities
• Career development within a growing division

Why Apply? This role offers the chance to:

• Gain international exposure through training and collaboration abroad.
• Develop both technical and commercial expertise.
• Play a key role in an expanding North American team backed by strong global engineering.

👉 A great opportunity for a young engineer or technically skilled professional who wants to combine customer interaction, technical problem-solving, and business development in a dynamic role.

📩 Apply now to take the next step in your technical sales and service career.















Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.