JOB DESCRIPTION

The Technical Support Representative serves as a vital link between the sales team, customers, and the R&D department. This role provides technical expertise in NOV Tuboscope's high performance internal plastic coatings, conducts coating investigations, gives industry and customer presentations, and delivers comprehensive technical reports. The incumbent ensures strong customer satisfaction and contributes to product and system improvements in corrosion control for the energy industry.

• Major Responsibilities

1. Collaborate with Research & Development on industry specific coating advancements, product recommendations, and system analyses.

2. Deliver internal product training sessions and external presentations for customers and industry events.

3. Conduct post-sale follow-ups to ensure customer satisfaction and maintain strong client relationships.

4. Foster positive public relations with energy industry partners, including oil & gas, CCUS, geothermal energy and mining.

5. Maintain consistent communication with regional sales representatives to support business goals.

6. Build effective interpersonal relationships within the organization and with customers at all levels.

7. Perform additional duties and responsibilities as assigned.

• Scope of Responsibilities
  
  
  
  The Technical Support Representative supports the global sales organization by providing technical assistance and ensuring customer satisfaction. The position requires self-motivation, sound technical judgment, and the ability to work independently. Performance is evaluated based on customer feedback and collaboration effectiveness with the sales force.
• Requirements
  
  
  
  • Education: Bachelor's degree in a technical discipline (Chemistry, Biology, or Engineering) from an accredited institution.
  
  
  
  • Experience: Minimum 1 years in the oil and gas industry preferred.
  
  
  
  • Skills: Proficiency in Microsoft Word, Excel, and PowerPoint. Strong communication and analytical abilities required.
  
  
  
  • Travel: Up to 25% overnight travel (or higher if appropriate), including potential international assignments