JOB DESCRIPTION

About the Role



The Field Support Engineer provides critical technical, operational, and workshop-based support for the Digital Completion Services (DCS) product line and wider M/D Totco activities. This role ensures the correct build, configuration, testing, mobilisation, and lifecycle support of electronic instrumentation, surface systems, and downhole monitoring equipment. Responsibilities include remote monitoring, workshop preparation, onsite installation, and operational troubleshooting in both domestic (UK) and international locations. As a key technical resource within NOV Digital Services, the Field Support Engineer plays a pivotal role in maintaining service continuity and operational excellence.



About the Company



NOV is a global leader in the design, manufacture, and support of oilfield equipment, technologies, and services. With a legacy of innovation and a commitment to excellence, we support the world's energy industry with advanced solutions across drilling, completions, production, and digital services. NOV's M/D Totco division specialises in instrumentation and monitoring systems, ensuring our customers achieve optimal performance through high-quality data and real-time support.



What We Offer

• Opportunity to work with cutting-edge digital completion and instrumentation systems
• Exposure to international field operations and technical project work
• Career development through technical training and cross-functional collaboration
• Supportive and safety-conscious working environment
• Access to NOV's global network and resources

Key Responsibilities



Digital Completion Services (DCS)

• Analyse operational data to identify irregularities and recommend corrective actions
• Provide remote monitoring, diagnostics, and troubleshooting for DCS equipment
• Mobilise to customer sites for installation, commissioning, and operational support
• Lead instrumentation checks, communication testing, and system handover procedures
• Deliver customer training on DCS systems and troubleshooting
• Build, assemble, configure, and function-test DCS equipment in the workshop
• Maintain accurate configuration logs, test documentation, and build records

M/D Totco Instrumentation Support

• Provide technical support for sensors, surface acquisition units, and monitoring systems
• Assist with instrumentation tasks during drilling or completions operations
• Conduct testing, troubleshooting, and refurbishment of M/D Totco systems
• Support mobilisation and integration of M/D Totco equipment at customer sites
• Provide data interpretation and analysis when required

Workshop Duties

• Build, configure, test, and certify DCS and M/D Totco equipment
• Perform fault finding, repairs, and equipment refurbishment
• Maintain calibration and compliance of workshop tools and equipment
• Prepare equipment for mobilisation, including logistics and documentation
• Document stock movements and support inventory accuracy

Project Support & Coordination

• Support deployment projects, system upgrades, and integrations
• Assist with FAT/SAT processes and generate technical documentation
• Collaborate with Sales, Service, and Engineering teams to ensure project readiness

Health, Safety & Compliance

• Comply with all NOV HSE policies and procedures
• Conduct risk assessments for workshop and field activities
• Maintain documentation for ISO compliance and QA standards
• Participate in safety reviews and continuous improvement initiatives

General Responsibilities

• Produce high-quality technical documentation including schematics and field reports
• Contribute to equipment and process improvement initiatives
• Support team cross-training and knowledge sharing
• Perform additional duties as directed by the M/D Totco Service Manager

Qualifications & Skills

• Degree or HNC/HND in Electronics, Instrumentation, or related discipline
• Proven experience with field instrumentation, monitoring systems, or control equipment
• Competency in system configuration, diagnostics, and hardware integration
• Ability to interpret technical drawings and wiring schematics
• Valid passport and willingness to travel internationally

Interpersonal Skills (optional)

• Strong communication and customer interaction skills
• Ability to work independently and collaboratively in dynamic environments
• Proactive mindset with a commitment to service excellence

Why Join Us



Join our Global Family



At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes:



Health & Wellbeing • Private Medical Insurance • Employee Assistance Programme (EAP)



Finance & Protection • Pension Plan • Income Protection • Life Assurance • Personal Accident Coverage



Flexible Benefits (via salary sacrifice options for you and your family) • Dental Insurance • Healthcare Cash Plan • Partner Life Assurance • Critical Illness Cover • Retail Vouchers • Gym Membership • Cycle to Work Scheme • Travel Insurance

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.