At Webfleet Solutions we are looking for an Associate Field Service Project Manager to lead large-scale automotive telematics deployment projects for our key customers. This role involves managing a network of third-party companies specialized in automotive hardware installation, ensuring seamless coordination and execution.

The Field Service Project Manager will oversee the service department's budget, identify and implement cost-saving initiatives, and monitor service-related expenses, including revisions, warranties, and SLAs. They will ensure compliance with service agreements to validate invoicing in collaboration with internal stakeholders such as Customer Service, Customer Success Management, and Administration teams. Additionally, the position requires occasional travel to meet installation partners and support the management of strategic accounts.

Here's a little taste of your challenge:

You will be responsible for coordinating and managing complex installations projects (High Volume deployments for Key customers requiring Tailor-made adjustments, like additional hardware, complex preparation for integration of software and/or non WFS hardware) of our solutions in the Benelux.

• You will be the ambassador of the Field Services department in your region: presenting key figures internally, key progresses.
• You know how to firmly deal with external and internal stakeholders, being the main WFS contact during a deployment.
• You will be enrolling and managing 3rd parties Installation partners (IPs) in the designated area (precise expectations, SLA analysis, theoretical trainings);
• Support Sales department in direct sales projects, pre-sales stage as well as during execution of a contract.

Installation Partner performance and Cost Control:

• Optimize the efficiency of the Installation Partner network by monitoring and tracking key performance indicators (KPIs) such as work order completion times, service quality, and customer satisfaction.
• Maintain and optimize the network of third-party partners.
• Review overall service costs including revisions, warranties, and SLAs.
• Ensure the service department operates within budget by monitoring and enforcing compliance with agreed SLAs, reviewing and validating invoicing in collaboration with the Quality Coordinator and key internal stakeholders (e.g., Customer Support, CSM/Sales), and identifying and implementing cost-saving initiatives.

Account Management for Strategic Accounts/Pilots:

• Coordinate and manage complex installation projects involving high-volume deployments for key customers requiring tailor-made adjustments, such as additional hardware, complex preparation for software integration, and/or non-WFS hardware.
• Participate in rollout planning meetings with both direct customers and internal stakeholders (e.g., Account Managers, Customer Support).
• Ensure direct communication with customers and align with Sales Engineering and Customer Support teams.

Who are you?

• 5 years of experience in managing projects with knowledge of project management methods.
• Experience with customer facing projects;
• Good communication skills to align with internal and external stakeholders in English and Dutch;
• Driven self-starter with a positive outlook, being flexible and thinking outside the box;
• Your ability to connect with stakeholders, creating relationship and federating people around your goals will be key here.
• MS Office software (especially Excel), Salesforce is a plus;
• Technical affinity for Telematics and related topics to vehicles/technology is a plus.

Let's not forget the good stuff!

• 25 annual leave days with the option to buy up to 10 days.
• Working from home up to 3 days a week.
• 500 euros gross to set up your home office.
• Chance to work abroad for 40 working days per year.
• Birthday off and volunteering time off.
• Unlimited access to LinkedIn learning.
• Access to the Gofluent platform to learn new languages.
• Employee Assistance Program.
• Contributory pension scheme.
• Monthly healthcare allowance.
• Flexible benefit plan (get up to 250 euros reimbursed on benefit of your choice).
• Discounts on Bridgestone Tyres

What can you expect from us?

• The chance to work in a fast-moving, innovative and international team, dealing with different countries and cultures.
• A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job every day if you don't like the people you work with;
• Decisive actions. We don't like to wait. It's in our DNA to move forward. So, it only makes sense that we don't jam the company with lots of layers. We make things happen quickly.

Who are we?

Webfleet is Bridgestone's globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.

Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.

More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.

Want to join us?
If that's a yes, please apply and upload your CV (In English)

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.