At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:
Sales Support Manager

Your role and responsibilities

In this role, you will have the opportunity to provide technical support to both internal and external customers. You will s upport the Robotics organization/customers by bringing the ABB Robotics Customer Service portfolio/offer to the next level in alignment with the Robotics business Strategy via the Digital Operation Center (DOC)

The work model for the role is: #Li-Hybrid

This role is located in Petaling Jaya, Malaysia and contributing to the Global Robotics team.

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Field Service teams, Sales and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics and reports using available tools and collecting additional relevant information.

Qualifications for the role

• Diploma, Degree or above in Engineering or IT
• More than 3 years in support or application engineering position.
• Experience in Robotics business, products, and services will be advantageous.
• Ability to coordinate several tasks at the same time
• Good ownership skills to carry out assigned tasks with minimum supervision from superiors.
• Strong communication skills - written and verbal
• Strong English and Mandarin language capabilities is a must.

What's in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored

More about us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics

#ABBCareers #RunwithABB #Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.