JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

• Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated and problems are resolved in a timely manner.
• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
• Perform field upgrades of software and hardware and train customers on how to properly operate the system.
• Communicate field failures and feedback reports to the appropriate departments.
• Complete and submit field service documentation in a timely manner.
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Travel to customer sites and work within NOV Service Facilities to install, maintain, test, troubleshoot, and repair NOV WFL products and related customer-owned equipment.
• Provide technical field support for new product trials and ongoing customer service needs.
• Diagnose equipment malfunctions using observations, testing, schematics, and assembly drawings to determine root causes and complete repairs.
• Disassemble, inspect, repair, replace, align, and reassemble components while ensuring all work is completed accurately and without damage to equipment or surfaces.
• Request and install required replacement or fabricated parts in accordance with specifications, instructions, and engineering drawings.
• Perform operational testing on repaired equipment to verify performance meets required specifications.
• Inspect components for corrosion, wear, defects, and breakage during troubleshooting and repair activities.
• Complete and submit required service reports, supporting documentation, and field failure feedback in a timely manner according to NOV WFL procedures.
• Follow all quality assurance procedures, departmental work instructions, and safety standards while maintaining a clean and organized work environment.
• Actively participate in training and perform additional duties as assigned by Service Management.

Education and Experience Qualifications

• High school diploma, GED, or an equivalent combination of education and experience required.
• Minimum of 5 years of experience with one or more of the following product lines: Wireline WPCE, Flowline, and Surface Safety Valves is required.
• Minimum of 2 years of offshore field service experience required.
• Knowledge of rig and completion well site operations preferred.
• Pneumatic and hydraulic systems experience preferred.
• Proficiency with Microsoft Office applications required.
• Ability to read and interpret hydraulic schematics, assembly drawings, procedures, and basic electrical drawings required.
• Experience operating test pumps, testing equipment, cranes, forklifts, and other material handling equipment preferred.

Job Requirements

• Willingness and ability to travel domestically and internationally, including offshore locations, to support NOV and customer service operations for WFL product lines.
• Willingness to work in harsh environments including rain, snow, heat, and heights.
• Must be able to pass offshore safety classes including but not limited to offshore water survival (HUET), firefighting, and basic offshore safety induction emergency training (BOSIET).
• Must be able to obtain a transportation workers identification credential (TWIC) card.
• Ability to travel more than 25% of the time.
• Availability to work a standard Monday-Friday schedule, with flexibility for overtime and on-call assignments as needed.
• Must possess a valid driver's license with a satisfactory driving record and the ability to safely operate company vehicles.
• Must possess a valid passport or have the ability to obtain one.
• Must obtain and maintain an active NOV corporate credit card in accordance with company policy.
• Participate in and support 5S initiatives focused on reducing non-productive time (NPT) and improving service efficiency.

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.