At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Quality Manager

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Core Responsibilities

• Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s).
• Displays clear understanding of sense of urgency and care in their own area of responsibility.
• Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Works with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.
• Utilizes the local practices to notify the account team about the opportunities.
• Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Utilizes all relevant tools.
• Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.
• Identifies improvement needs and potential solutions for them in the ways of working.
• Troubleshoots equipment/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future.
• Prepares all documents and customer reports to be signed by the customer representative.

License to Operate / Core Values

• Reports unsafe practices and incidents.
• Applies safety rules and safe practices as well as environmental responsibilities.

Collaboration / Leadership

• In close co-operation with customer and other ABB teams, takes actions to identify new service business opportunities for ABB.
• Reports work done in a timely manner and follows up when needed.
• Coaches Associate Technicians and Associate Engineers.
• Provides technical guidance to associates.
• Acts as trainer when needed, for field service associates and customers.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.