Summary

You will take charge of leading our most critical and complex projects and programmes, with full accountability of delivery you will be responsible for nurturing and maintaining strong client relationships to ensure delivery excellence and client satisfaction are achieved. Adhering to schedule, budget and quality benchmarks are expected. Your role will be instrumental in growing our clients and supporting both theirs and our growth. Additionally, you will have the opportunity to provide mentorship and technical expertise to our talented colleagues.

Key Responsibilities

• Have delivery accountability of contracted solutions at the programme or project level, ensuring adherence to deal economics, schedule, and quality standards.

• Effectively managing overall project/programme risks, making critical adjustments as necessary and gaining buy-in from senior management for key project plans.

• Overseeing and driving the development, implementation, and maintenance of comprehensive project work plans.

• Accountability of the traceability of project requirements throughout the project life cycle.

• Providing strategic direction for all change management activities and supporting clients in their change enablement processes

• Seek out growth opportunities for the account, the client, the team and our people.

• Mentoring and developing team members, providing oversight to the management of relationships with suppliers and subcontractors

• Demonstrate your client communication skills at all levels, including executive level, with consideration for different cultures and first languages
• Be the escalation point for delivery issues taking a hands-on approach where necessary to course correct troublesome projects
• Ensure consistent programme governance is in place, attend and contribute in steering meetings and project progress updates.
• Manage the expectations of the Client and the teams
• Manage the sales process:
  • Review the solution to confirm it can be delivered within the budget available
  • Draft or review contracts ensuring scope, dependencies and risks can be managed
  • Ensure deliverables and work products are achievable
  • Review staffing proposals to ensure they have the right skills and capability

Qualifications

Skills and experiences

Specific experience implementing Dynamics 365 (CE or ERP) for Enterprise level clients.

• Extensive understanding of contract terms and interpretation, coupled with excellent customer expectations management skills

• Proven experience employing key Project/Program Management disciplines, ensuring effective estimation, work planning, and scope management

• Proficiency in project management methods, tools, and techniques, complemented by a working knowledge of Microsoft platform technologies and In-depth expertise in Microsoft Project and Azure DevOps (ADO), enabling precise project tracking and control.

• Good knowledge of Earned Value reporting, contributing to sound financial decision-making.

• Strong people management abilities, including team leadership and mentorship.

• While not required, having a Project Management Institute (PMI) PMP or PgM certification and a Bachelor's degree in a business or technology-related field will be advantageous. We value a blend of expertise and educational background to drive innovation and excellence in our projects.

• Ideal candidates have very strong project management experience in an IT and consulting environment, particularly for global external clients. Additionally, they should possess strong direct people management experience for on and offshore resources, enabling them to lead and mentor effectively.

Additional Information

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Avanade is committed to providing veteran employment opportunities to our service men and women.

Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.

About Avanade

As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!

Create a future for our people that focuses on

• Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by

• Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by

• Amazing the client • Prioritizing what matters • Acting as one

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.