Location: Hybrid working with weekly travel to various Serco sites
Salary: £50,000 - £55,000 per annum, dependant on experience plus excellent benefits
Schedule: Full-time, permanent

Ready to impact a better future?

As a Senior Project Lead in our Justice and Immigration (J&I) team, you'll lead and deliver complex programmes and projects that shape the future of custodial and immigration services as part of the Mobilisation, Transition and Transformation team. Your work will have a positive impact on communities and society by ensuring safe, efficient, and high-quality transitions and transformations across our contracts.

You'll play a pivotal role in driving strategic transformation programmes, managing mission-critical relationships, and ensuring projects are delivered on time, within budget, and to the highest standards. This is a role where your expertise will help create impactful solutions and enable a better future for those we serve.

What you'll do as a Senior Project Lead
You'll be entrusted to:

• Lead and direct projects across the full lifecycle in line with Serco's project methodology
• Drive performance to achieve specified outputs and overall business case objectives
• Manage all programme and project inputs into the bidding process, ensuring compliance with governance and reporting
• Actively use project controls (plans, governance, RAID, etc.) to deliver predictable outcomes
• Identify and manage stakeholders, co-managing senior relationships with the Senior Responsible Owner (SRO)
• Develop robust mobilisation and transition plans for proposed service solutions
• Use knowledge of the operating environment and associated experience to operationalise project deliverables, taking forward lessons learned into future projects

Does this sound like you?
You'll be a great fit for this role if you have...

• Experience of full lifecycle project delivery in a complex operating environment
• Knowledge of project and programme management methodologies (e.g., PRINCE2 or equivalent)
• Strong leadership and stakeholder management skills
• Ability to drive clarity from ambiguity and manage multiple demands under pressure
• A recognised project management qualification or equivalent experience

Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.

What we offer

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme
• Company car: A company car or cash alternative
• Private medical insurance
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let's impact a better future, together. Apply today

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&icareersUK@serco.com to discuss.