Job Description

Title Summary:

The Process Analyst, Qualifications is responsible for driving the design, mapping, and optimization of end-to-end quality processes across Pearson's qualifications delivery. Leveraging Lean and Six Sigma methodologies, this role ensures that operational processes meet the highest standards of quality, compliance, and efficiency. The Process Analyst partners with Product, Assessment and Regulation Leads, as well as operational stakeholders, to embed continuous improvement and governance models aligned to the Pearson Qualifications Quality Framework and regulatory requirements.

Department/Division: Pearson Qualifications

Reports to: Quality Lead, Pearson Qualificatons

Key Responsibilities

• Drive the design and optimization of end-to-end quality processes across the qualifications business using Lean and Six Sigma tools and techniques.

• Map priority processes, including RACIs, controls, and SLAs; identify and agree improvements aligned to the Pearson Qualifications Quality Framework, regulatory standards, and transformation goals.

• Define KPIs, continuous improvement, and governance models in collaboration with Pearson Qualifications Quality and Regulation Leads and operational stakeholders.

• Support the implementation of process improvements, ensuring effective change management and stakeholder engagement.

• Monitor process performance, analyze data, and report on key metrics to drive operational excellence.

• Maintain documentation and process maps to ensure transparency, compliance, and knowledge sharing

Required Experience and Qualifications

• Proven experience in process analysis, design, and optimization within a regulated environment, ideally in qualifications or education.

• Advanced knowledge of Lean and Six Sigma methodologies; certification preferred.

• Strong analytical and problem-solving skills, with the ability to interpret complex data and drive actionable insights.

• Experience mapping processes, defining controls, SLAs, and RACIs.

• Excellent communication and stakeholder management skills.

• Ability to work collaboratively across functions and influence change.

• Familiarity with quality frameworks, regulatory standards, and continuous improvement models

Key Performance Indicators (KPIs)

• Measurable improvements in process efficiency, accuracy, and effectiveness

• Successful completion of process improvement projects, meeting agreed timelines, scope, and quality benchmarks.

• Increased process reliability and ongoing reduction in issues & incidents

Behavioural Expectations

• Demonstrates a proactive approach to process improvement and quality management.

• Collaborates effectively and communicates clearly with diverse stakeholders.

• Champions a culture of continuous improvement and operational excellence.

• Acts with integrity, professionalism, and respect for regulatory standards

Skills & Competencies

• Attention to Detail, Communication Skills, Organisational Skills, Problem Solving, Lean Process Design, Six Sigma, Continuous Improvement Process