About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Roles and Overview:
The COUPA S2P Programme Lead is responsible for delivering the Procure-to-Pay (P2P) modules of COUPA while also driving adoption an optimisation of our already-implemented Source-to-Contract (S2C) suite, ensuring delivery is on time, on budget, and aligned with business requirements. The role ensures a fully integrated end-to-end S2P process, overseeing solution design, integration, testing, and deployment across a complex, multi-entity organisation. A core responsibility is managing our chosen third-party SI/implementation partner and driving governance, decision-making, and organisational adoption.

Key Responsibilities:
• Lead full lifecycle delivery of COUPA (design, build, testing, deployment, hypercare, BAU transition).
• Drive adoption and process optimisation of existing COUPA S2C functionality to ensure end-to-end alignment.
• Develop and manage implementation roadmaps, defining clear milestones and dependencies.
• Own governance, status reporting, RAID management, and stakeholder communication.
• Act as functional SME for COUPA S2P modules (Procurement, Invoicing, Expenses, Supplier Management, CLM, Sourcing).
• Ensure existing S2C outputs (contracts, suppliers, CLM data) integrate effectively with the P2P rollout.
• Translate business requirements into scalable COUPA configuration and process design.
• Work with process owners to redesign processes using best-practice S2P workflows.
• Ensure robust, tested integrations with ERP, Finance, HR, and supplier systems.
• Serve as primary point of contact for implementation partners/SIs.
• Set delivery expectations and manage partner performance against scope.
• Review and challenge partner recommendations to protect business outcomes.
• Coordinate with COUPA Customer Success, support, and technical teams.
• Collaborate with Change & Communications teams on adoption strategy.
• Support development of training materials, documentation, and user guides.
• Champion new ways of working across Procurement, Finance, and wider business units.
• Oversee creation and execution of SIT, UAT, and regression test scripts.
• Ensure high-quality data migration (supplier, contract, catalogue, user data).
• Lead cutover planning, hypercare, and transition to BAU support

In order to be successful within the role, you must have:
• Proven experience delivering COUPA implementations in large, complex, multi-entity organisations.
• Functional knowledge of COUPA S2P modules and Procure-to-Pay processes.
• Experience managing third-party SI/implementation partners.
• Ability to manage cross-functional stakeholders (Procurement, Finance, IT, Operations).
• Strong understanding of process mapping, workflow optimisation, and S2P best practice.
• Experience with ERP integrations (MS Dynamics, CAFM).
• Strong project management skills.
• Excellent communication and influencing abilities at all levels.

Desirable:
• COUPA Certifications.
• Experience supporting multi-phase rollouts or enhancements.
• Background in procurement transformation programmes.
• Knowledge of change management methodologies (e.g., PROSCI).

Core Expectations:
• Able to work at pace in a fast and complex FM environment
• Takes full accountability for programme outcomes and delivery.
• Builds trust and drives clear decision-making at senior levels.
• Works effectively across matrixed teams and external partners.
• Thrives in dynamic, fast-paced, deadline-driven environments.
• Operates calmly and decisively under pressure
• Highly structured and detail-oriented
• Self-Starter with the ability to work with minimal direction and supervision
• High operating standards and levels of expectation
• Accountable and reliable, keeping stakeholders informed
• A data-led decision-maker using metrics and lessons learned to improve performance
• Show flexibility in working arrangements to ensure that a high level of service is delivered.
• Have a positive and focused attitude when dealing with all colleagues.
• Adapts quickly to changing priorities and shifting workloads

Key Performance Indicators:

KPIs are likely to include:
• COUPA implementation delivered on time, within budget,
• Implementation meets agreed business requirements.
• High levels of user adoption and positive business feedback post-go-live.
• Strong and effective partner/SI management.
• Sustainable, well-embedded S2P processes across the organisation.
• Knowledge transfer and establishment of a robust BAU support mode

Why join OCS?

OCSare ranked 36th on Glassdoor's Best Companies to Work For in 2025, reflectingour dedication to building a supportive workplace where our colleagues feelvalued and motivated.

Our Catering team offers breakfast and lunch services at our Ipswichhead office, along with free coffee, hot chocolates and a replenishable fruitbasket.

We believe in investing in our colleague's futures. The OCS Academyprovides a range of courses and resources that will allow you to grow yourpersonal skills and advance your career

With our Hapi app, you can gain access to exclusive discounts, rewardsand wellbeing resources.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.